Many processes and procedures are large or difficult to use. The situation becomes even worse when complexity is involved. Putting large or difficult-to-use documentation on a Web site does not usually solve the problem. This article describes best practices for defining short and usable processes and procedures. These best practices have been used at real organizations over the last few years to define short and usable processes and procedures. Measurable results include cutting organizational processes and procedures in half while making them more usable (e.g., reducing 600 pages to 300 pages). The objectives of this article are to describe common problems with process documentation, including some human aspects of using process documents, discuss some best practices for defining short and usable processes and procedures, describe some success stories in real organizations, and provide some lessons learned.